{"id":256,"date":"2026-07-02T08:59:56","date_gmt":"2026-07-02T08:59:56","guid":{"rendered":"https:\/\/telltime.projectbeta.biz\/?page_id=256"},"modified":"2026-07-10T13:50:56","modified_gmt":"2026-07-10T13:50:56","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/telltime.projectbeta.biz\/en\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"\n\n<h1 class=\"wp-block-heading\">Cancellation &amp; Returns<\/h1>\n\n\n\n\n<h2 class=\"wp-block-heading\">Voluntary 14-Day Return Policy<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">We offer you a voluntary right of return within 14 calendar days of receiving the goods.<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\">Return Requirements<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">For us to accept your return, the goods must be:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>unworn,<\/li>\n\n\n\n\n<li>unused,<\/li>\n\n\n\n\n<li>complete,<\/li>\n\n\n\n\n<li>undamaged,<\/li>\n\n\n\n\n<li>and, wherever possible, in the original packaging.<\/li>\n<\/ul>\n\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">Please email us within 14 calendar days at:<\/p>\n\n\n\n\n<p class=\"wp-block-paragraph\">info@telltime.swiss<\/p>\n\n\n\n\n<p class=\"wp-block-paragraph\">Where possible, please include the following information:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n\n<li>Name<\/li>\n\n\n\n\n<li>Product<\/li>\n\n\n\n\n<li>Reason for return (optional)<\/li>\n<\/ul>\n\n\n\n\n<h2 class=\"wp-block-heading\">Return Address<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">Telltime GmbH<\/p>\n\n\n\n\n<p class=\"wp-block-paragraph\">Dorfstrasse 40<\/p>\n\n\n\n\n<p class=\"wp-block-paragraph\">4713 Matzendorf<\/p>\n\n\n\n\n<p class=\"wp-block-paragraph\">Solothurn<\/p>\n\n\n\n\n<p class=\"wp-block-paragraph\">Switzerland<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping Costs<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">You are responsible for the return shipping costs.<\/p>\n\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">Once we have received and inspected the returned goods, we will refund the purchase price of the returned item using the original payment method.<\/p>\n\n\n\n\n<p class=\"wp-block-paragraph\">Please note:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original shipping costs will not be refunded.<\/li>\n\n\n\n\n<li>The refund will only be issued after the returned goods have been received and inspected.<\/li>\n<\/ul>\n\n\n\n\n<h2 class=\"wp-block-heading\">Items Excluded from the Return Policy<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">The following items are excluded from the voluntary return policy:<\/p>\n\n\n\n\n<ul class=\"wp-block-list\">\n<li>personalised products,<\/li>\n\n\n\n\n<li>customised products,<\/li>\n\n\n\n\n<li>custom-made products,<\/li>\n\n\n\n\n<li>worn, used or damaged items.<\/li>\n<\/ul>\n\n\n\n\n<h2 class=\"wp-block-heading\">Defective or Incorrectly Delivered Goods<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">If you have received a defective or incorrectly delivered item, please contact us immediately by email at info@telltime.swiss.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Cancellation &amp; Returns Voluntary 14-Day Return Policy We offer you a voluntary right of return within 14 calendar days of receiving the goods. Return Requirements For us to accept your return, the goods must be: How to Request a Return Please email us within 14 calendar days at: info@telltime.swiss Where possible, please include the following [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-256","page","type-page","status-publish","hentry","tt-legal-page","tt-legal-content"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/telltime.projectbeta.biz\/en\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Cancellation &amp; Returns Voluntary 14-Day Return Policy We offer you a voluntary right of return within 14 calendar days of receiving the goods. Return Requirements For us to accept your return, the goods must be: How to Request a Return Please email us within 14 calendar days at: info@telltime.swiss Where possible, please include the following&hellip;","_links":{"self":[{"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/pages\/256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/comments?post=256"}],"version-history":[{"count":1,"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/pages\/256\/revisions"}],"predecessor-version":[{"id":260,"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/pages\/256\/revisions\/260"}],"wp:attachment":[{"href":"https:\/\/telltime.projectbeta.biz\/en\/wp-json\/wp\/v2\/media?parent=256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}