Privacy Policy
1. Data Controller
Telltime GmbH
Dorfstrasse 40
4713 Matzendorf
Solothurn
Switzerland
Email: info@telltime.swiss
2. General Information
We process personal data confidentially and in accordance with applicable Swiss data protection law.
Personal data includes all information relating to an identified or identifiable person.
3. Data We Process
a) When Placing Orders
- First name and last name
- Billing and delivery address
- Email address
- Telephone number, if provided
- Order and payment information
b) When Making Payments
Payments are processed through the Swiss payment service provider Payrexx AG, based in Thun, Switzerland. Depending on the selected payment method, Payrexx forwards the payment to the relevant provider.
Depending on the selected payment method, data may be transmitted to:
- Payrexx AG for payment processing
- Apple Pay
- TWINT
- PostFinance
- Credit card providers
As a general rule, we do not store complete credit card details.
c) When Visiting the Website
When you access our website, the following technical data is collected automatically:
- IP address
- Date and time
- Browser type and version
- Operating system
- Pages visited
d) Hosting
Our website is hosted by the following provider:
Infomaniak Network SA
www.infomaniak.com
Infomaniak is a Swiss hosting provider with data centres located in Switzerland, in Geneva and Zurich.
As part of the hosting service, personal data such as IP addresses and technical log files may be processed.
e) Contact
When you contact us, the information you provide will be stored for the purpose of processing your enquiry.
4. Purposes of Data Processing
We process personal data for the following purposes:
- Order processing
- Payment processing
- Delivery
- Customer service
- Operation and security of the website
- Improvement of our services
5. Disclosure to Third Parties
Data is disclosed only when necessary, particularly to:
- Payment service providers
- Shipping service providers
- Hosting providers, including Infomaniak
- IT and online shop service providers
6. Data Processing Abroad
Data may also be processed abroad where this is required by the service providers we use.
In such cases, we ensure that appropriate data protection standards are maintained.
7. Cookies
Our website uses cookies to provide functionality and improve the user experience.
You can disable cookies in your browser at any time.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described above or for as long as required by law.
9. Data Security
We implement appropriate technical and organisational measures to protect your data.
10. Your Rights
You have the right to:
- Access your personal data
- Request correction of your personal data
- Request deletion of your personal data
Contact: info@telltime.swiss
11. Changes
We reserve the right to amend this Privacy Policy at any time.
Last updated: June 2026
Version: 1.1